SHIPPING & RETURNS
SHIPPING
Ground Shipping: SwanDoe offers FREE ground shipping on orders going to any destination in the contiguous United States. Orders are shipped from Palo Alto, CA.
Expedited Shipping: We offer expedited orders for an additional cost. If you need your order further expedited, please email us at info@swandoe.com with your order information along with your contact details and we will try to get your package to you on time.
INTERNATIONAL SHIPPING
We currently do not offer international shipping but plan to add this feature in the near future.
RETURNS
Policy:
Within 14 days after receiving your package, items purchased at full price can be returned, exchanged for any other product, or a store credit (valid for one year).
ALL SALE ITEMS ARE FINAL SALE AND CAN NOT BE RETURNED OR EXCHANGED.
All merchandise returned for refund, exchange, or store credit must be in perfect, sellable condition and accompanied by original tags, packaging and original or gift receipt. If the item(s) shipped to you incurred any damages, please contact us right away
at info@swandoe.com BEFORE sending back your item(s) with the Exchange/Return form. In your email, please include a copy of your receipt, description and photos of the damage(s) with your contact information (Full Name on order, Email and Phone #).
NOTE: ALL PATTERN, CUSTOM ORDER AND FINAL SALE ITEM(S) CANNOT BE EXCHANGED OR RETURNED. Shipping costs are non-refundable. Return handling and return shipping costs are the responsibility of the customer. SwanDoe Inc., has full discretion in determining if items are in original condition when returned; products that are worn and are not accompanied with original tags, and original receipts will not be accepted.
Steps To Return Item(s)
1. Kindly print and complete the Exchange/Return Form
2. Please pack item(s) to be returned with your completed exchange/return form inside an appropriate shipping box.
3. Affix your return label to the outside of the box and drop off at your nearest shipping location.
EXCHANGES
Customers will follow return process (stated above) for their unwanted product and will need to place a new order for the desired product.
